We know how important it is for you to get right level of cover at the right price for you and your business, and to get insurance that meets with your expectations.
Following government advice regarding the COVID19 outbreak we are accelerating our plans for some staff members to work from home until further notice.
- Whilst our staff will have access to all our systems this decision may impact our service levels, particularly call waiting times and quote turn-around times. We would ask you to help mitigate the impact by:
- Using email to contact us wherever possible. There is an enquiry form on our website www.cbi-insurance.com which you can use if you wish.
- Only calling CBI if a renewal, quote request or policy adjustment is due within 24 hours, or you have an urgent query
- Only chasing us if you think you are without insurance cover. In all other cases we will be in touch as soon as possible
- Please do not use the phone if possible for making a payment. It would be helpful if you could make a BACS payment, send an email with debit or credit card details, or even post us a cheque!
In the event that all of our staff are working from home, the ONLY major change this will have for you, is that we will no longer be able to send you documents by post..
We will advise you if the above occurs.
We will do our utmost to continue to provide the service that you need and hope that you and all your loved ones stay safe in this difficult time.
Quality insurance you can trust
We will search the market for the best value insurance for your business. It’s not only important to get competitive premiums; it’s also vital to make sure the policy cover is adequate and caters for all your business activities.
Service
We know how important it is for you to not only get the right level of cover, but the right cover at the right price. Its this reason we take the time to ensure you get insurance that meets with your expectations.
Experience
With over 21 years of experience arranging insurances for clients, you can feel completely confident your business or personal needs will be placed with insurers offering the best coverage.
Specialised
A key strength at CBI Insurance is our ability to negotiate schemes for specialist markets. We provide solutions for difficult-to-place business, we’re confident we’ll be able to provide the cover you need.
Our specialised insurance services
Your local, trusted Insurance Broker
Our focus at CBI Insurance is to continually offer the best insurance experience we possibly can, whether you’re looking for cover for your business, your home, your holiday or perhaps touring or static caravan insurance.
Our Partners
Previous
Next
Complaints Procedure
If you are unhappy with our service we have a complaints procedure, details of which are available on request by telephone on 01492 534524, by visiting our complaints page or email enquiries@cbi-insurance.com. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk
